| Headline | Date |
| Experts discuss customer interaction in contact centers -Two experts have been discussing customer interaction in call centers, specifically how new technologies will impact on... | Sep 5, 2008 |
| Convergys acquires Intervoice -Convergys Corporation, a customer interaction management solution provider, has acquired Intervoice Incorporated for... | Sep 5, 2008 |
| Banks look to invest in customer interaction management -Banks in Europe and the Middle-East are increasingly looking towards investment in customer interaction management,... | Sep 5, 2008 |
| Email to improve customer interaction -Companies should use email marketing as a way of improving existing customer interaction and not just to encourage new... | Sep 4, 2008 |
| Managers like SaaS contact center software -Software-as-a-service (SaaS) has been recommended as a good delivery model for contact center software, and the current... | Sep 4, 2008 |
| Virgin Atlantic invests in customer interaction management -Airline Virgin Atlantic is investing in customer interaction management by appointing a research agency. The company... | Sep 4, 2008 |
| Open rates no longer useful for email tracking -Open rates are no longer useful for email tracking, according to research by an email marketing company. Epsilon... | Sep 3, 2008 |
| Agents assessed on customer interaction skills -Call center agents' customer interaction skills have been evaluated in an industry assessment by CCF Online. CCF... | Sep 3, 2008 |
| Customer interaction management getting wireless -As businesses become more reliant on wireless and associated devices, customer interaction management must follow suit... | Sep 3, 2008 |
| SJ gets document management solution -SJ, the Swedish Railways Organization, is to utilize a search technology to enhance document management within the... | Sep 2, 2008 |
| Record high for positive customer experience -The number of people reporting a positive customer experience with e-business websites reached a record high, according... | Sep 2, 2008 |
| Customer experience improved by new software -New software has been announced which aims to improve the customer experience by aligning both assisted and self... | Sep 2, 2008 |
| CRM for free -A customer interaction management product is to be provided as a free trial for businesses with 100 users or less.... | Sep 1, 2008 |
| Automatic customer interaction management discussed -Automatic customer interaction management - like interactive voice response (IVR) systems and touchtone menus - has... | Aug 29, 2008 |
| SMB specific contact center software released -Contact center software specifically aimed for small and midsize businesses (SMBs) has been released by an Ohio-based... | Aug 29, 2008 |
| GAME sign up to customer interaction management solution -GAME, one of the largest video game retailers in Europe, is to implement a customer interaction management solution.... | Aug 29, 2008 |
| Firms need email management -Businesses are at risk of losing "a vast amount of data" due to poor email management, according to a data archiving... | Aug 28, 2008 |
| Students get live help with homework -Students in Ipswich, Massachusetts will soon be able to access a new live help system to aid them with their homework.... | Aug 28, 2008 |
| Customer interaction central to mobile uptake -Customer interaction was listed as one of the main reasons that workers in Britain want to be constantly contactable by... | Aug 28, 2008 |
| On-demand solution adds Web 2.0 capabilities -The latest version of an on-demand customer relationship management solution has added Web 2.0 capabilities. August... | Aug 27, 2008 |