Talisma Partners with Denodo: Leveraging Enterprise Data Mashups for 360-degree Customer Interaction Management
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Crisis in the Call Center: An Audit of Customer Service at the Top 50 Retail Banks in North America.
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Best Practices for Retail in a Connected World: A discussion on the importance of implementing effective multi-channel customer service, sales and support technologies in today’s Retail (eTail) world.
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Proactive Service: The Delicate Balance between Deflection and Attraction. During this interactive discussion with Talisma, Jupiter Research and CRM Magazine, learn why it is time to make proactive service a priority initiative.
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Knowledge Management Best Practices for Credit Unions
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Deliver More Accurate Responses and Cut Costs with Intelligent Email Automation
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Effective Email Management for Improved customer Service
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Email Management Best Practices
Explore proven email management solutions and discover how to take customer service to the next level. Learn how to successfully manage large email volumes with efficiency, consistency, and accuracy.
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