Talisma Click to Call Benefits

Easy to Implement for Both You and Your Customer:
Talisma Click to Call allows your existing phone agents to handle calls that are initiated from your website, yet requires no additional telephony hardware, and unlike VoIP solutions, no software downloads by your customer.

Increase Customer Satisfaction:
Talisma Click to Call gives your highest-value customers the ability to avoid long hold times and targets these customers during pain points in the online purchasing process to mitigate shopping cart abandonment. Additionally, customers will be pleased they do not have to work through an IVR menu to reach an agent.

Improve Agent Efficiency:
Talisma Click to Call’s sophisticated routing maximizes your ability to match the Click to Call request with the most appropriate agent or department, speeding the time to resolution.

Decrease Operational Expenses:
Because Talisma Click to Call fully leverages your existing telephony infrastructure, there are no additional per-minute fees with Talisma.  

Meet Your Business Objectives: 
Talisma Click to Call can be customized to your business rules and SLAs, allowing you to maximize an agent’s time on high-value customers and enhance a sale through cross-sell and up-sell opportunities.